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Returns

What is your refund policy?

Hey there, Paracosmic fam! 🌟 We're all about making sure you absolutely adore your new goodies. That's why we've got a sweet return policy just for you! For our Aussie mates, you've got 14 days, and for our international crew, you've got a cool 30 d

Can I return or exchange?

We're all about making sure you're 100% stoked with your buys. But we get it, sometimes things just don't work out. That's why we've got a super chill exchange and return policy. What's the lowdown?. Not vibing with your purchase? No biggie! As long

How to return online purchases?

In-store Returns. Don't feel like waiting for postage? You can also return your items by dropping them off at our retail store in Braybrook. Just make sure to bring along your receipt or proof of purchase. Returns Conditions - Online Purchases. Remem

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. 1. Log in to your account:. 1. In the Email field, enter your email address, and then click Continue. 2. In your email account,

What should I do if I received the wrong item?

Sure thing, festival fam! 🌟 If you got the wrong item, don't sweat it, PARACOSMIC has your back with two easy-peasy options to set things right:. 1. Swing by our Braybrook Warehouse: If you’re in the area, why not pop in for a direct exchange? Just

What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?

Got a problem with your order and can't swing by the warehouse for a swap? No worries, we've got your back! Here's the game plan:. Remember, we're always here to help make it right, just like your favorite festival crew! ✨👯‍♂️

How do I use the return label provided with my order?

Need to send something back to us? No worries, we've got you covered with these simple steps:. Remember, we’re here to make things as easy as dancing to your favorite beat. If you've got questions, just reach out! 💬

What should I do if I purchased the wrong product and need an exchange or refund?

Oops, snagged the wrong item? No worries! 🎉 Here's what you can do to make it right:. Got questions? Just drop us a line @ [email protected] , we're here to help you vibe with the perfect product! 🙌

What is your refund policy?

Hey there, Paracosmic fam! 🌟 We're all about making sure you absolutely adore your new goodies. That's why we've got a sweet return policy just for you! For our Aussie mates, you've got 14 days, and for our international crew, you've got a cool 30 d