How to return online purchases?Updated 2 months ago
- Change of Heart? No worries! You've got 14 days (if you're in Australia) or 30 days (for our global family) from the delivery date to initiate a return.
- Email Us: Send an email to [email protected] with your name, order number, and the items you're returning.
- Return Details: We'll provide you with the necessary information on how to return your items. You can opt for a credit note, refund, or exchange - whatever suits you best!
- Ship it Back: After approval, you have 3 business days to post your items back. If they're not shipped within this time, they may not be accepted.
- Exchange Time? Great! Just remember there's a flat $5 shipping fee for the new items. We'll let you know when your replacements are ready to be sent out.
- Processing Time: We'll process your online returns within 3-4 business days of their arrival at Paracosmic HQ.
In-store Returns
Don't feel like waiting for postage? You can also return your items by dropping them off at our retail store in Braybrook. Just make sure to bring along your receipt or proof of purchase.
Returns Conditions - Online Purchases
- Keep it Original: Items need to be unworn, unwashed, unused, and unopened.
- Sale Items: Scored a deal during a sale? Awesome! But remember, these items are not eligible for returns.
- Promo Periods: During promotional sales periods, returns can only be exchanged or returned for in-store credit. No refunds, but we'll always let you know when these periods are happening!
Remember to include your name & order number with your return. Unless there's an error or the item was faulty, the cost of return postage is on you. Any questions? Just reach out!