What is your refund/return policy?Updated a month ago
Hey there, Paracosmic fam! 🌟 We're all about making sure you absolutely adore your new goodies. That's why we've got a sweet return policy just for you! For our Aussie mates, you've got 14 days, and for our international crew, you've got a cool 30 days from the day you receive your treasure to make up your mind. 🚀
📦 Return & Refund Policy
1). For Local Orders (within Australia):
- You may request a refund within 14 days of purchase, provided the item is unused and sealed.
- Once we receive the returned item at our warehouse, we will issue a refund minus a $9.99 restocking fee to help cover processing costs.
- The restocking fee will not apply if the item received was incorrect or defective.
- If your return request is past 14 days, we can only issue store credit, depending on the reason for the return.
2). For International Orders:
- You may request a refund within 30 days of purchase, as long as the item is unused and sealed.
- Once the returned item is received at our warehouse, we will issue a refund minus a $14.99 restocking fee to help cover processing costs.
- The restocking fee does not apply if we sent you the wrong item or a defective product.
❗️Please Note:
Returns outside of the stated return periods (14 days for local, 30 days for international) are not eligible for refund or store credit.
Late or Missing Refunds
Feeling like your refund's gone MIA? 👉 First, double-check that bank account of yours. Next, hit up your credit card company; sometimes those funds take a little while to show up. Then, have a chat with your bank. Still nothing? Shoot us a message at [email protected], and we’ll sort it out together. 💫
Sale Items
Heads up! Only regular-priced items can be refunded, so sale items are unfortunately non-refundable.
Return Shipping Costs
A quick FYI - you’ll need to cover the shipping costs for sending your item back. Shipping costs won’t be refunded, and if you do get a refund, the return shipping cost will be deducted. 📦 Depending where you're at, the time it takes for your cool exchanged gear to find its way to you might vary.
For items over $75, consider using a trackable shipping service or getting shipping insurance—better safe than sorry, right? Keep in mind, we can't guarantee we'll get your returned item without it.
Thanks for being part of our cosmic community! 🌈💥 Any questions? Hit us up anytime!