What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?Updated 6 months ago
Got a problem with your order and can't swing by the warehouse for a swap? No worries, we've got your back! Here's the game plan:
- Snap a pic! 📸 Grab your phone and take a photo of the item that wasn't quite right.
- Email it to our awesome customer support crew @ [email protected]
- Can't make the trek to the warehouse? No sweat! After we've confirmed the mix-up, we'll hit you up with the next steps. Think of it like a mini-festival of solutions coming your way! 🎉
- You'll get options for pickup or return instructions so you can get your hands on what you actually ordered. Because we want you to be jamming with the right gear! 🌟
Remember, we're always here to help make it right, just like your favorite festival crew! ✨👯♂️