Check out our FAQ first or drop us a message! Our customers mean the world to us, and we love hearing from you.

Home

PARACOSMIC

How much does shipping cost?

How long will it take for my order to arrive?

Can I change my shipping address?

How do I track my order?

Is it true you use 100% biodegradable satchels?

How can I refund a shipping charge if I thought shipping was free?

How can I resolve a delivery issue when living abroad?

How can I correct my delivery address after my order has been dispatched?

What can I do if my delivery address is outdated?

How can I get a shipping update on my order?

Will I receive my order before an upcoming event date?

What happens if I paid for express shipping but there are dispatch delays?

Shipping

Which payment methods are accepted?

Is Afterpay available?

Is Zip Pay available?

Payments

What is your refund/return policy?

Can I return or exchange?

How to return online purchases?

What should I do if I received the wrong item?

What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?

How do I use the return label provided with my order?

What should I do if I purchased the wrong product and need an exchange or refund?

Returns

Which glasses should I order?

Do you offer wholesale?

My item arrived damaged. What should I do?

Product

What items will be available at your pop-up?

How can I volunteer to work at a festival?

Will you have eftpos or Afterpay at your pop-up store?

Pop-up Store

What is PARACOSMIC?

When is the Cosmic Team online?

How can I receive a 10% discount?

I'm media and I would like to shoot for PARACOSMIC at festivals.

I'm an event promoter and I love your products.

I'm an Instagram influencer.

Want to ask something else?

How do I handle missing items from my order?

How can I become a promoter or ambassador for PARACOSMIC?

General

Privacy Policy

Return Policy

Terms Of Service

Shipping Policy

Purchase Options Cancellation Policy

Our Policies

All articles

Categories

Shipping

Payments

Returns

Product

Pop-up Store

General

Our Policies