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PARACOSMIC

Sure thing, festival fam! &#x1F31F; If you got the wrong item, don&apos;t sweat it, PARACOSMIC has your back with two easy-peasy options to set things right:1. Swing by our Braybrook Warehouse: If you&#x2019;re in the area, why not pop in for a direct exchange? Just bring the mistaken item, and we&#x2019;ll swap it out for the right one before you can say &quot;rave on!&quot;2. Mail it Back: Can&#x2019;t make it to us? No worries! Send the incorrect item back our way via mail. We&#x2019;ll refund your postage costs and zip the correct item to you with express shipping&#x2014;our treat!Whichever route you choose, be sure to give our awesome customer service team a shout! They&apos;ll be more than happy to help you out. Let&apos;s keep this groove going! &#x1F680;

Sure thing, festival fam! 🌟 If you got the wrong item, don't sweat it, PARACOSMIC has your back with two easy-peasy options to set things right:. 1. Swing by our Braybrook Warehouse: If you’re in the area, why not pop in for a direct exchange? Just

What should I do if I received the wrong item?

Returns

How much does shipping cost?

How long will it take for my order to arrive?

Can I change my shipping address?

How do I track my order?

Is it true you use 100% biodegradable satchels?

How can I refund a shipping charge if I thought shipping was free?

How can I resolve a delivery issue when living abroad?

How can I correct my delivery address after my order has been dispatched?

What can I do if my delivery address is outdated?

How can I get a shipping update on my order?

Will I receive my order before an upcoming event date?

What happens if I paid for express shipping but there are dispatch delays?

Shipping

Which payment methods are accepted?

Is Afterpay available?

Is Zip Pay available?

Payments

What is your refund policy?

Can I return or exchange?

How to return online purchases?

Submit a return request

What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?

How do I use the return label provided with my order?

What should I do if I purchased the wrong product and need an exchange or refund?

Which glasses should I order?

Do you offer wholesale?

My item arrived damaged. What should I do?

Product

What items will be available at your pop-up?

How can I volunteer to work at a festival?

Will you have eftpos or Afterpay at your pop-up store?

Pop-up Store

What is PARACOSMIC?

When is the Cosmic Team online?

How can I receive a 10% discount?

I'm media and I would like to shoot for PARACOSMIC at festivals.

I'm an event promoter and I love your products.

I'm an Instagram influencer.

Want to ask something else?

How do I handle missing items from my order?

How can I become a promoter or ambassador for PARACOSMIC?

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What should I do if I received the wrong item?Updated 6 months ago