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PARACOSMIC

Wondering if your goodies will arrive before the epic fest? &#x1F914; No worries, we&#x2019;ve got you covered! Here&#x2019;s the deal:<ol><li value="1">Check the Dispatch Timeline &#x1F680; - Our super-friendly customer support team is ready to share all the deets about when your order&apos;s hitting the road.</li><li value="2">Consider Your Location &amp; Shipping Choice &#x1F30D; - Remember, delivery times can dance around a bit depending on where you&#x2019;re at and the shipping method you pick.</li><li value="3">Plan Ahead for Shipping Shuffles &#x23F3; - Want to be absolutely sure your gear arrives on time? Order early and keep possible delays in mind. Better safe than sorry, right?</li></ol>We&#x2019;re all about making sure you have everything you need to light up that event! &#x1F31F; Got more questions? Reach out, and we&#x2019;ll get you sorted!

Wondering if your goodies will arrive before the epic fest? 🤔 No worries, we’ve got you covered! Here’s the deal:. We’re all about making sure you have everything you need to light up that event! 🌟 Got more questions? Reach out, and we’ll get you s

Will I receive my order before an upcoming event date?

Shipping

How much does shipping cost?

How long will it take for my order to arrive?

Can I change my shipping address?

How do I track my order?

Is it true you use 100% biodegradable satchels?

How can I refund a shipping charge if I thought shipping was free?

How can I resolve a delivery issue when living abroad?

How can I correct my delivery address after my order has been dispatched?

What can I do if my delivery address is outdated?

How can I get a shipping update on my order?

What happens if I paid for express shipping but there are dispatch delays?

Which payment methods are accepted?

Is Afterpay available?

Is Zip Pay available?

Payments

What is your refund policy?

Can I return or exchange?

How to return online purchases?

Submit a return request

What should I do if I received the wrong item?

What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?

How do I use the return label provided with my order?

What should I do if I purchased the wrong product and need an exchange or refund?

Returns

Which glasses should I order?

Do you offer wholesale?

My item arrived damaged. What should I do?

Product

What items will be available at your pop-up?

How can I volunteer to work at a festival?

Will you have eftpos or Afterpay at your pop-up store?

Pop-up Store

What is PARACOSMIC?

When is the Cosmic Team online?

How can I receive a 10% discount?

I'm media and I would like to shoot for PARACOSMIC at festivals.

I'm an event promoter and I love your products.

I'm an Instagram influencer.

Want to ask something else?

How do I handle missing items from my order?

How can I become a promoter or ambassador for PARACOSMIC?

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Will I receive my order before an upcoming event date?Updated 6 months ago