What is your refund policy?Updated 5 months ago
Hey there, Paracosmic fam! 🌟 We're all about making sure you absolutely adore your new goodies. That's why we've got a sweet return policy just for you! For our Aussie mates, you've got 14 days, and for our international crew, you've got a cool 30 days from the day you receive your treasure to make up your mind. 🚀
Refunds
- Return Received: Once we get your return, you'll hear from us via email to confirm we've got your item back.
- Approval or Rejection: We'll also give you the thumbs up (or down) on your refund.
- Processing the Refund: If it's a go, we'll have that refund processed and sent to your original payment method in no time!
Late or Missing Refunds
Feeling like your refund's gone MIA? 👉 First, double-check that bank account of yours. Next, hit up your credit card company; sometimes those funds take a little while to show up. Then, have a chat with your bank. Still nothing? Shoot us a message at [email protected], and we’ll sort it out together. 💫
Sale Items
Heads up! Only regular-priced items can be refunded, so sale items are unfortunately non-refundable.
Return Shipping Costs
A quick FYI - you’ll need to cover the shipping costs for sending your item back. Shipping costs won’t be refunded, and if you do get a refund, the return shipping cost will be deducted. 📦 Depending where you're at, the time it takes for your cool exchanged gear to find its way to you might vary.
For items over $75, consider using a trackable shipping service or getting shipping insurance—better safe than sorry, right? Keep in mind, we can't guarantee we'll get your returned item without it.
Thanks for being part of our cosmic community! 🌈💥 Any questions? Hit us up anytime!