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PARACOSMIC

We totally get how frustrating it is to be waiting for your epic gear to arrive, especially when you&#x2019;ve opted for express shipping! &#x1F605; But don&#x2019;t worry, we&#x2019;ve got your back! If you spot a dispatch delay after paying for express shipping, here&apos;s what we&apos;ll do:<ol><li value="1">Refund the Difference: We&apos;ll make sure to refund the shipping cost difference so you&apos;re not left hanging. &#x2728;</li><li value="2">A Tiny Token of Appreciation: We might even throw in a little extra something to say thanks for your patience and understanding! &#x1F381;</li></ol>At PARACOSMIC, we&apos;re all about keeping the vibe positive and ensuring you&apos;re happy with our service. If you have any concerns, just reach out to our team. We&apos;re here to help, and we&apos;re always working on improving our communication to keep you in the loop. &#x1F6F8;

We totally get how frustrating it is to be waiting for your epic gear to arrive, especially when you’ve opted for express shipping! 😅 But don’t worry, we’ve got your back! If you spot a dispatch delay after paying for express shipping, here's what w

What happens if I paid for express shipping but there are dispatch delays?

Shipping

How much does shipping cost?

How long will it take for my order to arrive?

Can I change my shipping address?

How do I track my order?

Is it true you use 100% biodegradable satchels?

How can I refund a shipping charge if I thought shipping was free?

How can I resolve a delivery issue when living abroad?

How can I correct my delivery address after my order has been dispatched?

What can I do if my delivery address is outdated?

How can I get a shipping update on my order?

Will I receive my order before an upcoming event date?

Which payment methods are accepted?

Is Afterpay available?

Is Zip Pay available?

Payments

What is your refund policy?

Can I return or exchange?

How to return online purchases?

Submit a return request

What should I do if I received the wrong item?

What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?

How do I use the return label provided with my order?

What should I do if I purchased the wrong product and need an exchange or refund?

Returns

Which glasses should I order?

Do you offer wholesale?

My item arrived damaged. What should I do?

Product

What items will be available at your pop-up?

How can I volunteer to work at a festival?

Will you have eftpos or Afterpay at your pop-up store?

Pop-up Store

What is PARACOSMIC?

When is the Cosmic Team online?

How can I receive a 10% discount?

I'm media and I would like to shoot for PARACOSMIC at festivals.

I'm an event promoter and I love your products.

I'm an Instagram influencer.

Want to ask something else?

How do I handle missing items from my order?

How can I become a promoter or ambassador for PARACOSMIC?

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What happens if I paid for express shipping but there are dispatch delays?Updated 6 months ago