Check out our FAQ first or drop us a message! Our customers mean the world to us, and we love hearing from you.

Home

PARACOSMIC

<p class="custom-cursor-default-hover" id="isPasted" style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Based in Melbourne, Australia, we&apos;re online and ready to chat with ravers! Our chat hours are 12:00-6:00PM AEST. Don&apos;t worry if we&apos;re not online; we&apos;ll be back ASAP and answer all your enquiries&#x1F483;&#x1F57A;</p>

Based in Melbourne, Australia, we're online and ready to chat with ravers! Our chat hours are 12:00-6:00PM AEST. Don't worry if we're not online; we'll be back ASAP and answer all your enquiries💃🕺

When is the Cosmic Team online?

General

How much does shipping cost?

How long will it take for my order to arrive?

Can I change my shipping address?

How do I track my order?

Is it true you use 100% biodegradable satchels?

How can I refund a shipping charge if I thought shipping was free?

How can I resolve a delivery issue when living abroad?

How can I correct my delivery address after my order has been dispatched?

What can I do if my delivery address is outdated?

How can I get a shipping update on my order?

Will I receive my order before an upcoming event date?

What happens if I paid for express shipping but there are dispatch delays?

Shipping

Which payment methods are accepted?

Is Afterpay available?

Is Zip Pay available?

Payments

What is your refund policy?

Can I return or exchange?

How to return online purchases?

Submit a return request

What should I do if I received the wrong item?

What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?

How do I use the return label provided with my order?

What should I do if I purchased the wrong product and need an exchange or refund?

Returns

Which glasses should I order?

Do you offer wholesale?

My item arrived damaged. What should I do?

Product

What items will be available at your pop-up?

How can I volunteer to work at a festival?

Will you have eftpos or Afterpay at your pop-up store?

Pop-up Store

What is PARACOSMIC?

How can I receive a 10% discount?

I'm media and I would like to shoot for PARACOSMIC at festivals.

I'm an event promoter and I love your products.

I'm an Instagram influencer.

Want to ask something else?

How do I handle missing items from my order?

How can I become a promoter or ambassador for PARACOSMIC?

Privacy Policy

Return Policy

Terms Of Service

Shipping Policy

Purchase Options Cancellation Policy

Our Policies

When is the Cosmic Team online?Updated 2 years ago