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<p class="custom-cursor-default-hover"><font color="#555962" face="sofia-pro, sans-serif">We&apos;re so sorry to hear that your item arrived damaged! &#x1F614; If you could shoot us an email at hello@paracosmic.com.au with some photos/video of the damaged product, we&apos;ll take care of this situation and get back to you ASAP! We&apos;ve got your back! &#x1F64C;</font></p>

We're so sorry to hear that your item arrived damaged! 😔 If you could shoot us an email at hello@paracosmic.com.au with some photos/video of the damaged product, we'll take care of this situation and get back to you ASAP! We've got your back! 🙌

My item arrived damaged. What should I do?

Product

How much does shipping cost?

How long will it take for my order to arrive?

Can I change my shipping address?

How do I track my order?

Is it true you use 100% biodegradable satchels?

How can I refund a shipping charge if I thought shipping was free?

How can I resolve a delivery issue when living abroad?

How can I correct my delivery address after my order has been dispatched?

What can I do if my delivery address is outdated?

How can I get a shipping update on my order?

Will I receive my order before an upcoming event date?

What happens if I paid for express shipping but there are dispatch delays?

Shipping

Which payment methods are accepted?

Is Afterpay available?

Is Zip Pay available?

Payments

What is your refund policy?

Can I return or exchange?

How to return online purchases?

Submit a return request

What should I do if I received the wrong item?

What can I do if my order is incorrect and I'm unable to visit the warehouse to exchange it?

How do I use the return label provided with my order?

What should I do if I purchased the wrong product and need an exchange or refund?

Returns

Which glasses should I order?

Do you offer wholesale?

What items will be available at your pop-up?

How can I volunteer to work at a festival?

Will you have eftpos or Afterpay at your pop-up store?

Pop-up Store

What is PARACOSMIC?

When is the Cosmic Team online?

How can I receive a 10% discount?

I'm media and I would like to shoot for PARACOSMIC at festivals.

I'm an event promoter and I love your products.

I'm an Instagram influencer.

Want to ask something else?

How do I handle missing items from my order?

How can I become a promoter or ambassador for PARACOSMIC?

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My item arrived damaged. What should I do?Updated 2 years ago